| Emergency Contact Numbers When you are in an emergency do not contact Road Accident Fund. Your primary concern should be the health and safety of those involved in the accident. Below are some useful contact details: Police Flying Squad – 10111 Ambulance – 10177 Cellphone Emergency – 112 (MTN, Vodacom, Cell C and Telkom) Difficulty with Emergency Services – 1022 |
There are several different ways to contact the Road Accident Fund (RAF). The best way to get in touch will depend on your specific query.
- RAF Contact Center
- Road Accident Fund Head Office
- RAF Walk in Centers
- Community Service Centers
- RAF Regional Offices
- Alternative Contact Details
- Social Media
RAF Contact Center
The Call Center is your best starting point for general queries such as:
- How to lodge a claim
- Clarifying who is eligible to make a claim
- Required documentation
- Deadline for claim submission
- Following up on the status of your RAF claim
- Inquiring how to appeal a decision made by the RAF on a claim
- Road Accident payment related queries
- Queries related to finding an attorney
The Contact Centre is open weekdays, excluding public holidays. Monday to Friday 07:45 – 16:00.
| Contact Centre(+27) 087 820 1 111 Mon-Fri: 07h45 to 16h00 |
A qualified RAF consultant will be able to assist you in English, Zulu, and Sepedi.
We recently heard rumors that it was difficult to get through to the contact center, and that the consultants were rude and unhelpful.
In order to test this assertion we placed 50 calls through to the Road Accident Fund Contact Center at random times over a period of 2 weeks. The results were surprisingly pleasant. 49 out of 50 calls were answered on the first call. Consultants were professional and courteous. Based on our experience we would definitely recommend using the above phone number to begin.
User Experience
Have you had good or bad experiences communicating with the Road Accident Fund?
Got tips or insights(e.g. response time, efficiency, helpfulness of the staff, etc.) which could be useful for other RAF claimants, or could provide valuable insight to readers?
Leave a comment at the end of this article.
Road Accident Fund: Head Office
For some questions you need face-to-face engagement with someone at the Road Accident Fund.
If you are located in the Gauteng region then the RAF Head Office in Centurion is a good place to start.
Details of Road Accident Fund community service centers are below:
| Physical Address 2 Eco Glades Office Park 420 Witch Hazel Avenue Centurion |
| Telephone Number (012) 621 1691 |
| Fax Number (012) 621 1640 |
| Postal Address Private Bag X178 Centurion 0046 |
RAF Walk in Centers
For those needing a personal touch but are located outside of Gauteng, the Road Accident Fund have walk-in centers located at the major metros across South Africa.
Walk-in centers accept RAF claimants on a walk-in basis and with no appointment required.
Details of Road Accident Fund walk-in centers are below:
| Province | City | Location | Physical address | Contact number |
| Limpopo | Vhembe | Makwarela Municipality, Thohoyandou | Makwarela Government Complex, Sibasa | 0159630007 |
| Eastern Cape | Port Elizabeth | Main Post Office Building | 575 Govan Mbeki St, North End, Gqeberha, 6000 | 041 505 5901 / 041 505 5911 |
| Western Cape | Beaufort West | BP Office Park | Office No. 1, BP Office Park, Voortrekker St, Beaufort West, 6970 | 0234151207 |
| Eastern Cape | Mthatha | Botha Cigcau Building | Corner Leeds and Owen Street, 70 Owen St, Norwood, Mthatha, 5100 | 047 531 0427 |
| KwaZulu-Natal | New Castle | Newcastle Walk-in Centre | 4 Hospital St, Newcastle Central, Newcastle, 2940 | 034 312 9361 / 062 197 5781 |
Community Service Centers
The RAF also runs several community service centers. These are used for the RAF Patient Outreach Program manned by the Field Case Managers.
The key differences between a walk-in center and a Community Service Centre are:
- Walk-in centers cater for inbound queries. Community service centers go out to clients.
- Community service centers focus primarily on the post-accident period, where patients have queries relating to the Road Accident Fund and how to get started. Walk-in centers will be better placed to answer your questions at any stage of the RAF process.
Details of Road Accident Fund community service centers are below:
| Province | Town / City | Physical Address | Telephone Number |
| Free State | Bloemfontein | 49 Fedsure BuildingFloor 5Charlotte Maxeke StreetBloemfontein9301 | 051 400 8700 |
| Northern Cape | Kimberly | 3 Reginald De Villiers St, Monument Heights, Kimberley, 8301 | 053 836 2300 |
| Mpumalanga | Nelspruit | 36 Van Rensburg St, Sonheuwel Central, Mbombela, 1201 | 013 754 2380 |
| Limpopo | Polokwane | 79 Hans Van Rensburg St, Polokwane Central, Polokwane, 0700 | 015 230 3300 |
| North West | Mafikeng | 4214 Palmer Cres, Leopard Park, Mahikeng | 018 388 9706 |
| KwaZulu-Natal | Durban | 199 Smith St, Durban Central, Durban, 4001 | 031 365 2800 |
| KwaZulu-Natal | Newcastle | 79 Harding St, Newcastle CBD, Newcastle, 2940 | 034 312 9361 |
| Eastern Cape | East London | 20 Drury Ln, East London Cbd, East London, 5201 | 0437027749 |
| Eastern Cape | Port Elizabeth | 595 Govan Mbeki St, North End, Gqeberha, 6001 | 0124718414 |
Regional Offices
Regional Offices are central points where all claims are lodged and processed. These offices house Information Officers who assist with the lodgments of direct claims as well as updates on claim status.
These Offices also serve as Provincial Offices for the fund.
Details of Road Accident Fund regional office are below:
| PROVINCE | Town / City | Physical Address | Postal Address | Numbers |
| Gauteng | Johannesburg | 10 Junction AveParktownJohannesburg2193 | Private Bag X02Johannesburg2000 | Tel: 011 223 0000Fax: 011 223 0100 |
| Gauteng | Pretoria | 38 Ida StreetMenlo Park0081 | P.O. Box 2743Pretoria0001 | Tel: 012 429 5000 |
| KwaZulu-Natal | Durban | 12th FloorThe Embassy Building199 Anton Lembede StreetDurban4001 | Private Bag X 54371Durban4001 | Tel: 031 365 2800Fax: 031 365 2900 |
| Eastern Cape | East London | Metropolitan Life Buildingc/o Drury lane and Caxton streetEast London5201 | Private Bag X 9000East London5200 | Tel: 043 702 7800Fax: 043 702 7850 |
| Western Cape | Cape Town | 7th FloorNo. 1 Thibault SquareLong StreetCape Town8001 | Private Bag X28Rogge Bay8012 | Tel: 021 408 3300Fax: 021 419 7417 / 8740 |
| Gauteng | Centurion | 420 Witch Hazel AvenueEco Glades Office ParkCenturion0046 | Tel: 012 621 1691Fax: 012 621 1640 |
Field Case Managers
After being discharged from the hospital, the Field Case Managers are the ones who make home visits in order to make recommendations regarding ongoing health care and/or rehabilitation needs.
Field case managers can also refer patients to the appropriate medical professionals.
Details of Road Accident Fund field case managers are below:
| Province | Town / City | Full Name | Numbers |
| Western Cape | Cape Town | Pumla Mkaza | Tel: (021) 408 3678Cell: 083 640 5605Fax: (021) 408 1535 |
| Gauteng | Pretoria | Pauline Zwane | Tel: (012) 429 5362Cell: 083 637 0679Fax: (012) 392 5001 |
| Eastern Cape | East London | P.J. Headbush | Tel: (043) 702 7749Cell: 083 627 5315Fax: (043) 702 775 |
| Limpopo | Polokwane | Mapula Kgopa | Tel: (015) 291 395Cell: 083 641 9761Fax: (015) 291 3951 |
| KwaZulu Natal | Newcastle | Lindiwe Shange | Tel: (034) 312 7946Cell:Fax: (034) 312 1453 |
| KwaZulu Natal | Durban | Nolwandle Duma | Tel: (031) 365 2998Cell: 083 579 2287Fax: (031) 365 2903 |
| Western Cape | Cape Town | Sindiswa Banzana | Tel: (021) 408 3469Cell: 082 806 8560Fax: (021) 408 3675 |
| Free State | Welkom | Marjorie Rantsane | Tel: (057) 357 1198Cell: 083 637 0682Fax: (057) 357 2860 |
| Eastern Cape | Port Elizabeth | Patricia Singqomo | Tel: (041) 505 5908/9Cell: 071 852 4968Fax: (041) 582 5295 |
| Limpopo | Tzaneen | Dorcas Makhubela | Tel: (015) 307 6489Cell: 071 850 6959Fax: (015) 307 6489 |
| KwaZulu Natal | Durban | Dudu Makatini | Tel: (031) 365 2731Cell: 082 806 8562 |
| Mpumalanga | Nelspruit | Catherine Tshivhase | Tel: (013) 752 3075Cell: 083 637 0685 |
| Gauteng | Johannesburg | Zanele Mogale | Tel: (011) 223 0310Cell: 071 852 4967Fax: (011) 223 0034 |
| Gauteng | Pretoria | Salamina Theledi | Tel: (012) 429 5362Cell: 083 325 2026 |
Alternative Contact Details
Need assistance with specific issues not related to your immediate claim?
Below are some of the other direct RAF contact details.
Report RAF Unethical Conduct
0800 111 224
Report RAF Fraud
Report RAF Complaints
Road Accident Fund: Personal Information Request
RAF Website
For other details visit the Road Accident Fund website https://www.raf.co.za/contact-us
Social Media
The Road Accident Fund are active and responsive to the community online.
Like, share and follow them on most social media platforms below:
Conclusion
In conclusion, navigating the Road Accident Fund’s processes and services in South Africa can be a complex task, but with the detailed contact information and resources provided in this article, individuals affected by road accidents are better equipped to seek the assistance they need. From emergency contacts to specific RAF services, we’ve covered a range of vital information to guide you through the process.
If you find yourself needing more information or assistance with the RAF process, don’t hesitate to reach out to us at RAF Cash. Our team is dedicated to providing support and guidance to help you manage your claim effectively. Contact us at [email protected] for personalized assistance and expert advice tailored to your specific situation.
Remember, dealing with the aftermath of a road accident can be challenging, but you don’t have to navigate it alone. With the right information and support, you can take the necessary steps towards a resolution. Stay informed, and don’t hesitate to seek the help you need.
Frequently Asked Questions
What is the Road Accident Fund (RAF)?
The Road Accident Fund is a state-supported insurance fund in South Africa that provides compensation to citizens injured in road accidents or to the families of those killed in such accidents, regardless of who was at fault. It covers various costs including medical expenses, loss of income, or support.
How do I lodge a claim with the RAF?
To lodge a claim with the RAF, you must complete a claim form (RAF 1) and submit it along with all required documents, such as a police report, medical records, proof of income, and identification documents. This can be done at any RAF office or through an attorney. Claims must be submitted within three years of the accident, or within two years if the identity of the person who caused the accident is unknown.
What expenses does the RAF cover?
The RAF covers expenses related to medical treatment, funeral expenses, loss of earnings or support, and general damages for pain and suffering. However, the amount of compensation depends on the severity of the injuries and the specifics of each case.
How long does it take to receive compensation from the RAF?
The time it takes to receive compensation from the RAF varies depending on the complexity of the case and the completeness of the submitted documentation. It can take several months to a few years. It’s important to submit all required documents promptly and to follow up regularly on the status of your claim.
5 Responses
I would like to continued with my Claim coz I stop becourse I was treated .by the owner of the vehicle
I was involved in the car accident and settlement i was given certificate for medical care unfortunately i lost it please help me with it my leg is becoming worse
I have been trying to report RAF fraud case so long and didn’t get no help at all
I have been bumbed with taxi -hit and run. Taken to clinic by community and from clinic transferred to Tembisa hospital. After been discharged 3 or four months later i got call from ref asking about my details..i was promised to be called back. But they need called me back
Lt Col Yogieesperen Kistasamy
ID: 6507125005080
Accident: 18/11/1998
RAF CLAIM: 2000 BY Attorney Larry Singh, Isipingo, 4110. No outcome or result from him at all.