Smiling woman with a phone, representing customer service for Road Accident Fund contact details.

Get In Touch: Road Accident Fund Contact Details

Explore comprehensive contact details and insights for the Road Accident Fund (RAF) in South Africa. From emergency numbers to regional office locations, learn how to lodge claims, contact the RAF, and benefit from user experiences and expert advice. A crucial guide for anyone dealing with road accidents.

Table of Contents

There are several different ways to contact the Road Accident Fund (RAF). The best way to get in touch will depend on your specific query.

  • RAF Contact Center
  • Road Accident Fund Head Office
  • RAF Walk in Centers
  • Community Service Centers
  • RAF Regional Offices
  • Alternative Contact Details
  • Social Media

RAF Contact Center

The Call Center is  your best starting point for general queries such as:

  • How to lodge a claim
  • Clarifying who is eligible to make a claim
  • Required documentation
  • Deadline for claim submission
  • Following up on the status of your RAF claim
  • Inquiring how to appeal a decision made by the RAF on a claim
  • Road Accident payment related queries
  • Queries related to finding an attorney

The Contact Centre is open weekdays, excluding public holidays. Monday to Friday 07:45 – 16:00.

Contact Centre(+27) 087 820 1 111
Mon-Fri: 07h45 to 16h00

A qualified RAF consultant will be able to assist you in English, Zulu, and Sepedi.

We recently heard rumors that it was difficult to get through to the contact center, and that the consultants were rude and unhelpful. 

In order to test this assertion we placed 50 calls through to the Road Accident Fund Contact Center at random times over a period of 2 weeks. The results were surprisingly pleasant. 49 out of 50 calls were answered on the first call. Consultants were professional and courteous. Based on our experience we would definitely recommend using the above phone number to begin.

User Experience 

Have you had good or bad experiences communicating with the Road Accident Fund?

Got tips or insights(e.g. response time, efficiency, helpfulness of the staff, etc.)  which could be useful for other RAF claimants, or could  provide valuable insight to readers?

Leave a comment at the end of this article.

Road Accident Fund: Head Office

For some questions you need face-to-face engagement with someone at the Road Accident Fund.

If you are located in the Gauteng region then the RAF Head Office in Centurion is a good place to start.

Details of Road Accident Fund community service centers are below:

Physical Address
2 Eco Glades Office Park
420 Witch Hazel Avenue
Telephone Number
(012) 621 1691
Fax Number
(012) 621 1640
Postal Address
Private Bag X178

RAF Walk in Centers

For those needing a personal touch but are located outside of Gauteng, the Road Accident Fund have walk-in centers located at the major metros across South Africa. 

Walk-in centers accept RAF claimants on a walk-in basis and with no appointment required.

Details of Road Accident Fund walk-in centers are below:

Province City Location Physical address Contact number
Limpopo Vhembe Makwarela Municipality, Thohoyandou Makwarela Government Complex, Sibasa 0159630007
Eastern Cape Port Elizabeth Main Post Office Building 575 Govan Mbeki St, North End, Gqeberha, 6000 041 505 5901 / 041 505 5911
Western Cape Beaufort West BP Office Park Office No. 1, BP Office Park, Voortrekker St, Beaufort West, 6970 0234151207
Eastern Cape Mthatha Botha Cigcau Building Corner Leeds and Owen Street, 70 Owen St, Norwood, Mthatha, 5100 047 531 0427
KwaZulu-Natal New Castle Newcastle Walk-in Centre 4 Hospital St, Newcastle Central, Newcastle, 2940 034 312 9361 / 062 197 5781

Community Service Centers

The RAF also runs several community service centers. These are  used for the RAF Patient Outreach Program manned by the Field Case Managers.

The key differences between a walk-in center and a Community Service Centre are:

  • Walk-in centers cater for inbound queries. Community service centers go out to clients.
  • Community service centers focus primarily on the post-accident period, where patients have queries relating to the Road Accident Fund and how to get started. Walk-in centers will be better placed to answer your questions at any stage of the RAF process.

Details of Road Accident Fund community service centers are below:

Province Town / City Physical Address Telephone Number
Free State Bloemfontein 49 Fedsure BuildingFloor 5Charlotte Maxeke StreetBloemfontein9301 051 400 8700
Northern Cape Kimberly 3 Reginald De Villiers St, Monument Heights, Kimberley, 8301 053 836 2300
Mpumalanga Nelspruit 36 Van Rensburg St, Sonheuwel Central, Mbombela, 1201 013 754 2380
Limpopo Polokwane 79 Hans Van Rensburg St, Polokwane Central, Polokwane, 0700 015 230 3300
North West Mafikeng 4214 Palmer Cres, Leopard Park, Mahikeng 018 388 9706
KwaZulu-Natal Durban 199 Smith St, Durban Central, Durban, 4001 031 365 2800
KwaZulu-Natal Newcastle 79 Harding St, Newcastle CBD, Newcastle, 2940 034 312 9361
Eastern Cape East London 20 Drury Ln, East London Cbd, East London, 5201 0437027749
Eastern Cape Port Elizabeth 595 Govan Mbeki St, North End, Gqeberha, 6001 0124718414

Regional Offices

Regional Offices are central points where all claims are lodged and  processed. These offices house Information Officers who assist with the lodgments of direct claims as well as updates on claim status. 

These Offices also serve as Provincial Offices for the fund.

Details of Road Accident Fund regional office are below:

PROVINCE Town / City Physical Address Postal Address Numbers
Gauteng Johannesburg 10 Junction AveParktownJohannesburg2193 Private Bag X02Johannesburg2000 Tel: 011 223 0000Fax: 011 223 0100
Gauteng Pretoria 38 Ida StreetMenlo Park0081 P.O. Box 2743Pretoria0001 Tel: 012 429 5000
KwaZulu-Natal Durban 12th FloorThe Embassy Building199 Anton Lembede StreetDurban4001 Private Bag X 54371Durban4001 Tel: 031 365 2800Fax: 031 365 2900
Eastern Cape East London Metropolitan Life Buildingc/o Drury lane and Caxton streetEast London5201 Private Bag X 9000East London5200 Tel: 043 702 7800Fax: 043 702 7850
Western Cape Cape Town 7th FloorNo. 1 Thibault SquareLong StreetCape Town8001 Private Bag X28Rogge Bay8012 Tel: 021 408 3300Fax: 021 419 7417 / 8740
Gauteng Centurion 420 Witch Hazel AvenueEco Glades Office ParkCenturion0046 Tel: 012 621 1691Fax: 012 621 1640

Field Case Managers

After being discharged from the hospital, the Field Case Managers are the ones who  make home visits in order to make recommendations regarding ongoing health care and/or rehabilitation needs. 

Field case managers can also refer patients to the appropriate medical professionals.

Details of Road Accident Fund field case managers are below:

Province Town / City Full Name Numbers
Western Cape Cape Town Pumla Mkaza Tel: (021) 408 3678Cell: 083 640 5605Fax: (021) 408 1535
Gauteng Pretoria Pauline Zwane Tel: (012) 429 5362Cell: 083 637 0679Fax: (012) 392 5001
Eastern Cape East London P.J. Headbush Tel: (043) 702 7749Cell: 083 627 5315Fax: (043) 702 775
Limpopo Polokwane Mapula Kgopa Tel: (015) 291 395Cell: 083 641 9761Fax: (015) 291 3951
KwaZulu Natal Newcastle Lindiwe Shange Tel: (034) 312 7946Cell:Fax: (034) 312 1453
KwaZulu Natal Durban Nolwandle Duma Tel: (031) 365 2998Cell: 083 579 2287Fax: (031) 365 2903
Western Cape Cape Town Sindiswa Banzana Tel: (021) 408 3469Cell: 082 806 8560Fax: (021) 408 3675
Free State Welkom Marjorie Rantsane Tel: (057) 357 1198Cell: 083 637 0682Fax: (057) 357 2860
Eastern Cape Port Elizabeth Patricia Singqomo Tel: (041) 505 5908/9Cell: 071 852 4968Fax: (041) 582 5295
Limpopo Tzaneen Dorcas Makhubela Tel: (015) 307 6489Cell: 071 850 6959Fax: (015) 307 6489
KwaZulu Natal Durban Dudu Makatini Tel: (031) 365 2731Cell: 082 806 8562
Mpumalanga Nelspruit Catherine Tshivhase Tel: (013) 752 3075Cell: 083 637 0685
Gauteng Johannesburg Zanele Mogale Tel: (011) 223 0310Cell: 071 852 4967Fax: (011) 223 0034
Gauteng Pretoria Salamina Theledi Tel: (012) 429 5362Cell: 083 325 2026

Alternative Contact Details

Need assistance with specific issues not related to your immediate claim?

Below are some of the other direct RAF contact details.

Report RAF Unethical Conduct

0800 111 224

[email protected]

Report RAF Fraud

[email protected]

Report RAF Complaints

[email protected]

Road Accident Fund: Personal Information Request

[email protected]

RAF Website

For other details visit the Road Accident Fund website

Social Media

The Road Accident Fund are active and responsive to the community online.

Like, share and follow them on most social media platforms below:


In conclusion, navigating the Road Accident Fund’s processes and services in South Africa can be a complex task, but with the detailed contact information and resources provided in this article, individuals affected by road accidents are better equipped to seek the assistance they need. From emergency contacts to specific RAF services, we’ve covered a range of vital information to guide you through the process.


If you find yourself needing more information or assistance with the RAF process, don’t hesitate to reach out to us at RAF Cash. Our team is dedicated to providing support and guidance to help you manage your claim effectively. Contact us at [email protected] for personalized assistance and expert advice tailored to your specific situation.


Remember, dealing with the aftermath of a road accident can be challenging, but you don’t have to navigate it alone. With the right information and support, you can take the necessary steps towards a resolution. Stay informed, and don’t hesitate to seek the help you need.

Frequently Asked Questions

The Road Accident Fund is a state-supported insurance fund in South Africa that provides compensation to citizens injured in road accidents or to the families of those killed in such accidents, regardless of who was at fault. It covers various costs including medical expenses, loss of income, or support.

To lodge a claim with the RAF, you must complete a claim form (RAF 1) and submit it along with all required documents, such as a police report, medical records, proof of income, and identification documents. This can be done at any RAF office or through an attorney. Claims must be submitted within three years of the accident, or within two years if the identity of the person who caused the accident is unknown.

The RAF covers expenses related to medical treatment, funeral expenses, loss of earnings or support, and general damages for pain and suffering. However, the amount of compensation depends on the severity of the injuries and the specifics of each case.

The time it takes to receive compensation from the RAF varies depending on the complexity of the case and the completeness of the submitted documentation. It can take several months to a few years. It’s important to submit all required documents promptly and to follow up regularly on the status of your claim.

5 Responses

  1. I would like to continued with my Claim coz I stop becourse I was treated .by the owner of the vehicle

  2. I was involved in the car accident and settlement i was given certificate for medical care unfortunately i lost it please help me with it my leg is becoming worse

  3. I have been bumbed with taxi -hit and run. Taken to clinic by community and from clinic transferred to Tembisa hospital. After been discharged 3 or four months later i got call from ref asking about my details..i was promised to be called back. But they need called me back

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